Support

The Support portal offers information to the most commonly asked questions. If you need help with your Rapidweaver hosting account, be sure to read our RapidWeaver Publishing FAQ and view the movie showing you how to properly publish to the correct directory.

If you need one-on-one help, submit a support ticket and allow of our support techs to research your issue and provide you with concise info to get everything running smoothly.

Support Options

	Knowledgebase Browse the knowledgebase for frequently asked questions
	Support Tickets Click here to view current ticket status
	Follow on Twitter Stay informed with up-to-date status messages from macdock on twitter. RSS Feed
	Announcements View the latest news and announcements
	Submit Ticket Submit a trouble ticket
	Downloads View our library of downloads
	Domain Availability Checker Check the availability of a domain
	Need Help using RapidWeaver? Visit their friendly Support Forum or browse the extensive Online Manual.
	iChat Support ichatmacdock ichatmacdock2

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Support Checklist

Search Knowledgebase

There is a very good chance the question you have has already been answered in our knowledgebase. We are constantly updating it with solutions to the most common issues.

Be Nice

When submitting your support ticket, please remember that our support staff is here to help you with your problem. Never is it acceptable to be abusive and rude in an effort to get questions answered faster ( you may get the opposite effect ).

Be Detailed

When submitting your support ticket, please include as many details related to your problem as possible. This will greatly assist our support techs in solving your problem as fast as possible.

RapidWeaver Questions?

If you are having problems publishing or using RapidWeaver, then please use the RealMac Software Support forums to get assistance with your question. MacDock can help if the problem is tied somehow to our servers, but this is usually not the case. If you cannot publish, then you definitely have your settings entered incorrectly. LEAVE THE SITE PATH EMPTY.